What We Collect and Why It Matters
When you open an account, we collect the details you submit — your name, contact information and the payment method you choose. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and the wallet number associated with that transfer. We do not
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store your mobile wallet PIN or full payment credentials on our servers. We also collect device identifiers, browser type and session data to keep your account secure and to detect unusual login activity. Location signals may be gathered to confirm you are accessing from a supported
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region, since availability depends on local law and eligible regions. We use this data to process your transactions, verify your identity, respond to your support requests and meet any legal obligations that apply to our operations. We do not sell your personal data to third parties.
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Where we share data with payment processors — such as the services behind bKash, Nagad and Rocket transfers — we do so only to complete your transaction. You can request a copy of the data we hold about you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.